Privacy Policy

glowhives.shop operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). glowhives.shop is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you.

Personal information does not include information collected anonymously or data that has been de-identified.

Depending on how you interact with glowhives.shop, we may collect the following types of personal information:

Contact Information

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

Financial Information

  • Payment method details

  • Credit/debit card information (processed securely through payment providers)

  • Transaction details and payment confirmations

Account Information

  • Username and password

  • Account preferences and settings

Transaction Information

  • Coffee mugs or other products you view, add to cart, purchase, return, or exchange

  • Order history

Communications

Information you provide when contacting our support team.

Device Information

  • IP address

  • Browser type

  • Device identifiers

  • Network information

Usage Information

Information about how you interact with our website, including pages visited and browsing behavior.

Personal Information Sources

We may collect personal information from:

Directly from you

  • When you place an order

  • Create an account

  • Contact our customer support

Automatically

  • Through cookies and tracking technologies when you use our website

From service providers

  • Payment processors

  • Shipping partners

  • Analytics providers

From third-party partners

  • Marketing and advertising partners

How We Use Your Personal Information

We use your personal information to operate and improve glowhives.shop, including:

Providing and Improving Services

  • Processing orders for coffee mugs and related products

  • Managing accounts

  • Arranging shipping and delivery

  • Handling returns and exchanges

  • Personalizing your shopping experience

Marketing and Advertising

  • Sending promotional emails or offers

  • Showing advertisements for products you may like

Security and Fraud Prevention

  • Protecting customer accounts

  • Preventing fraudulent transactions

Communication

  • Responding to customer inquiries

  • Sending order confirmations and updates

Legal Compliance

  • Complying with applicable laws and regulations.

How We Disclose Personal Information

We may share personal information with trusted third parties in certain situations, including:

  • Shopify, which powers our online store

  • Payment processors

  • Shipping and logistics partners

  • Marketing and analytics providers

  • Legal authorities when required by law

We do not sell your personal information to third parties.

Relationship with Shopify

Our store is hosted on Shopify, which collects and processes certain personal information to operate and improve the Services.

Information submitted to glowhives.shop may be shared with Shopify and its service providers located in different countries.

You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en

Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before sharing your personal information.

Children's Data

The Services provided by glowhives.shop are not intended for children under the age of 16. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will remove the data promptly.

Security and Retention of Information

We take reasonable security measures to protect your personal information.

However, no method of transmission over the internet is completely secure. We recommend avoiding sharing sensitive information through unsecured channels.

Personal information is retained only as long as necessary to:

  • Maintain your account

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your personal information

  • The right to correct inaccurate data

  • The right to request deletion of your data

  • The right to receive a copy of your data (data portability)

You may also opt out of marketing emails by clicking the unsubscribe link in our emails.

For more information about Shopify’s data practices, visit:
https://privacy.shopify.com/en

Complaints

If you have concerns about how your personal information is handled, please contact us using the details below.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be stored or processed in countries outside your country of residence in order to operate and improve the Services.

Appropriate safeguards are used to protect your personal information during such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page along with the revised Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Tread Name: glowhives.shop

Name: Anuja Kishor Ambelkar

Email: glowhive7@gmail.com

Address: 53, Ambelkar Wadi, Shala no.3 javal, Dhaulwalli, Rajapur, Ratnagiri, Maharashtra, 416702

Mobile : 9226886380