Refund & Return Policy
At glowhives.shop, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we are here to help.
Return Eligibility
You may request a return within 7 days of receiving your order, provided the following conditions are met:
-
The product must be unused and in original condition
-
The product must be returned in its original packaging
-
All tags, labels, and accessories must be intact
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
-
Products that have been used or damaged after delivery
-
Items returned without original packaging
-
Clearance or discounted items (if applicable)
Damaged or Defective Products
If your coffee mug arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Provide:
-
Your order number
-
Clear photos of the product and packaging
Once verified, we will arrange a replacement or refund.
Return Process
To initiate a return:
-
Contact our support team with your order details.
-
Share photos of the product if required for verification.
-
Once approved, we will provide instructions for returning the product.
Refund Process
After the returned item is received and inspected, refunds will be processed within 5–7 business days.
Refunds will be issued using the same payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Shipping Charges
-
Shipping charges are non-refundable.
-
If the return is due to an error from glowhives.shop (wrong or damaged product), the return shipping cost will be covered by us.
Contact Us
If you have questions about returns or refunds, please contact us:
Tread Name: glowhives.shop
Name: Anuja Kishor Ambelkar
Email: glowhive7@gmail.com
Address: 53, Ambelkar Wadi, Shala no.3 javal, Dhaulwalli, Rajapur, Ratnagiri, Maharashtra, 416702
Mobile : 9226886380